If the item is defective, damaged, or if you received the wrong item, please contact us immediately at info@urbia.shop. You must contact us within 48 hours of delivery, providing your order number and clear photographs or video of the issue. We will evaluate the situation and, if the issue is verified, we will arrange for a replacement or refund and provide you with a prepaid return shipping label.

We know you can't wait to receive your new Urbia item! That's why we will start preparing your order as soon as it's placed and the product is in stock. For this reason, orders already in progress cannot be modified... Read more.

If you can decide what to buy, why not also have the freedom to pay for it however you want?
We've selected two payment methods for you, allowing you to pay for your Urbia order anytime, anywhere. Currently, we accept Visa and MasterCard.

We are happy to provide you with all the steps involved in making a return through our returns platform. Step 1: Submit your return request using our returns portal... Read more